Manage your account

Create an account

Sign up with Chainstack in a couple of steps.

Email verification

Make sure you verify your email at the last step of the account creation process. Otherwise, your access to Chainstack will be restricted.

For subscription plan details, see Pricing.

Change your password

1. Open settings

   Go to Settings > Personal in your account.

2. Choose Change password

   Under Security, select Change password.

3. Verify current password

   Enter your current password.

4. Set new password

   Enter your new password twice to confirm.

5. Save

   Click Save to apply the change.

Enable two-factor authentication

Two-factor authentication (2FA) adds an extra layer of security to your Chainstack account. Once enabled, you will be prompted to enter a code generated by your mobile device each time you log in.

You can use apps like Authy, Google Authenticator, or Microsoft Authenticator.

To enable 2FA:

1. Go to the personal settings page.

2. In Security, click Enable two-factor authentication.

3. Provide your current password. Click Next.

4. Download, print, or copy your 2FA recovery codes. These are the backup codes that you will need to restore your 2FA access if you lose it.

5. Scan the QR code with your authenticator app or enter the code manually.

6. Enter the code provided by the authenticator app in the 2FA wizard. Click Enable 2FA.

The 2FA recovery codes are shown once and cannot be retrieved.

Make sure you keep the recovery codes secure.

Disable two-factor authentication

Two-factor authentication (2FA) adds an extra layer of security to your Chainstack account. Disabling 2FA will keep your account protected only with your password.

To disable 2FA:

1. Go to the personal settings page.

2. In Security, click Disable two-factor authentication.

3. Provide your current password. Click Disable 2FA.

Recover your account protected with two-factor authentication

When you enable two-factor authentication (2FA) for your Chainstack account, you are provided with a list of recovery codes.

These are the backup codes that you must use to restore your 2FA access if you lose it.

The default name of the file that you might have downloaded with the recovery codes is recoveryCodes.txt.

To recover your account:

1. Provide your username and password at the log in page.

2. Click Having problems? Enter your recovery code.

3. Provide your recovery code. Click Verify.

Each recovery code can only be used once.